Privacy policy

Last updated: Jan 1, 2026

At ICE CLUB, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share and protect your information when you visit our website, make a purchase, contact us or otherwise interact with our services.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Payment-related information
  • IP address, browser and device information
  • Website activity and interaction data
  • Communications you send to our customer support

Payment information may be processed directly by our payment service providers and may not be stored directly by ICE CLUB.

2. How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders
  • Process payments and refunds
  • Provide order confirmations and tracking information
  • Respond to questions and customer service requests
  • Prevent fraud and protect our website
  • Improve our products, website and customer experience
  • Comply with legal and regulatory obligations
  • Send promotional communications when permitted by law or when you have provided the necessary consent

Where consent is the legal basis for processing, you may withdraw that consent. GDPR rules also recognize other possible legal bases for processing, depending on the circumstances.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand how visitors use the website and, where permitted, provide personalized advertising.

Some cookies may be necessary for the website to function, while other types may require your consent depending on applicable law.

You may manage certain cookie preferences through your browser or through the cookie settings available on our website.

4. How We Share Your Information

We may share personal information with trusted third parties when necessary to operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • E-commerce and website service providers
  • Analytics and advertising providers
  • Customer support and communication platforms
  • Professional advisers and authorities where legally required

We do not share personal information unnecessarily and expect service providers handling personal data on our behalf to use appropriate safeguards.

5. International Data Transfers

Some of our service providers may operate or store information in countries different from the country where you live.

Where required by applicable data protection law, appropriate safeguards may be used for international transfers of personal information. For transfers subject to the GDPR, these may include mechanisms such as the European Commission's Standard Contractual Clauses.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and tax records, resolving disputes and complying with applicable legal requirements.

Data protection principles require organisations subject to the GDPR to establish appropriate retention or review periods rather than keeping personal information indefinitely.

7. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request portability of your information where applicable
  • Lodge a complaint with the relevant data protection authority

These rights are subject to applicable law and may have certain exceptions. For example, deletion may not be required where information must be retained because of a legal obligation.

To exercise a privacy right, contact us at contact@iceclubofficial.com.

8. Marketing Communications

If you receive promotional emails from ICE CLUB, you can unsubscribe at any time using the unsubscribe option included in the message or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages relating to your orders or account.

9. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites or services.

ICE CLUB is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services or legal requirements.

When changes are made, the updated version will be published on this page with a revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy, how your information is handled or would like to exercise a privacy right, please contact us:

ICE CLUB
Email: contact@iceclubofficial.com