Terms of service
Welcome to ICE CLUB.
These Terms of Service govern your access to and use of our website and the purchase of products from ICE CLUB.
By visiting our website, placing an order or using our services, you agree to these Terms of Service, together with our Privacy Policy, Return & Refund Policy and Shipping Policy.
1. Online Store Terms
By using our website, you agree to use it only for lawful purposes and in accordance with these Terms.
You may not use our website, products or services for fraudulent, unlawful or unauthorized activities.
We reserve the right to refuse or cancel transactions where we reasonably suspect fraud, unauthorized payment activity, abuse of promotions or other unlawful activity.
2. Products
ICE CLUB offers jewelry and accessories through our online store.
We make reasonable efforts to display product images, descriptions, materials, sizes, colours and characteristics as accurately as possible.
However, the appearance of colours and certain details may vary slightly depending on lighting, photography, screen settings or device display.
Product availability is subject to change without notice.
3. Product Materials and Descriptions
Information regarding materials, plating, stones, finishes and other product characteristics will be stated on the relevant product page where applicable.
Customers should review the product description carefully before placing an order.
Unless explicitly stated otherwise on the product page, references to diamond-like appearance, iced pieces or similar terminology should be understood according to the materials specified in the individual product description.
4. Prices
All prices displayed on our website are shown in the currency indicated at checkout.
Prices, promotions and product availability may change from time to time.
Any applicable shipping charges, taxes or other costs will be displayed or communicated during the checkout process where required.
For customers protected by EU consumer law, online sellers are required to provide clear information about the price and relevant costs before the purchase is completed.
5. Orders and Payment
By placing an order, you confirm that the information provided during checkout is accurate and complete.
Orders are subject to payment authorization and acceptance by ICE CLUB.
We reserve the right to cancel or refuse an order when there is a legitimate reason, including:
- Suspected fraudulent activity
- Payment authorization failure
- Incorrect pricing caused by an obvious technical error
- Product unavailability
- Misuse of discounts or promotional offers
If payment has already been collected for an order that we cancel, the appropriate amount will be refunded.
6. Promotions and Discount Codes
From time to time, ICE CLUB may offer discount codes, promotional campaigns or special offers.
Each promotion may be subject to specific conditions, including duration, eligible products and minimum purchase requirements.
Unless otherwise stated, promotional codes cannot be combined with other offers.
For promotions such as BUY 1 GET 1 FREE, the customer must follow the instructions displayed on the website and apply the relevant promotional code where required.
We reserve the right to modify or end promotional campaigns, subject to applicable law and provided this does not affect orders already validly completed under the promotion.
7. Shipping and Delivery
Orders are processed and shipped according to our Shipping Policy.
Estimated delivery dates are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, public holidays and unusually high order volumes.
Tracking information may be provided once the order has been dispatched.
8. Returns and Refunds
Returns, exchanges and refunds are governed by our Return & Refund Policy.
Nothing in these Terms removes any mandatory consumer rights available under applicable law.
For example, qualifying consumers buying online in the EU generally have a 14-day cooling-off period to withdraw from an online purchase, subject to statutory exceptions.
9. Damaged or Defective Products
Customers should inspect their products after delivery.
If an item arrives damaged, defective or materially different from what was ordered, please contact us at:
Include your order number and, where relevant, photographs showing the issue.
Where mandatory consumer law applies, customers retain their legal remedies for goods that are defective or do not correspond to their description. In the EU, sellers have obligations regarding faulty goods and goods that do not match what was advertised.
10. Jewelry Care
Jewelry may naturally experience changes in appearance over time depending on use, storage, exposure to moisture, chemicals, perfumes, cosmetics and other environmental factors.
Customers should follow any care instructions provided with the product or on our website.
Normal wear and tear or damage caused by improper use is distinguished from manufacturing defects, subject always to applicable consumer law.
11. Intellectual Property
All content appearing on the ICE CLUB website, including our brand name, logos, graphics, photographs, product descriptions, website design and original promotional material, may be protected by intellectual property laws.
You may not reproduce, distribute, modify, commercially exploit or use our protected content without authorization, except where permitted by law.
12. Third-Party Services
Our website may use third-party providers to support services such as payments, website hosting, analytics, shipping and other business operations.
These third-party services may have their own terms and privacy policies.
ICE CLUB is not responsible for third-party services beyond the extent required by applicable law.
13. Website Availability
We aim to keep our website accessible and functioning correctly.
However, access may occasionally be interrupted due to maintenance, technical problems, updates or circumstances outside our reasonable control.
We may modify, update or discontinue parts of the website when reasonably necessary.
14. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability or other information.
Where legally permitted, we may correct genuine errors and update inaccurate information.
Nothing in this section limits rights arising from a purchase already concluded where applicable consumer law provides otherwise.
15. Limitation of Liability
To the maximum extent permitted by applicable law, ICE CLUB will not be responsible for losses that are indirect, unforeseeable or unrelated to a breach of our obligations.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
Any mandatory consumer protections applicable to you remain unaffected. Under EU rules, unfair standard contractual terms are not binding on consumers.
16. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how ICE CLUB collects, uses and protects personal information.
For privacy-related questions, you may contact:
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, services, business practices or applicable requirements.
The latest version will be published on this page together with the updated date.
Changes will not retroactively remove mandatory rights relating to purchases already completed.
18. Governing Law and Consumer Rights
These Terms are governed by the laws applicable to the relationship between ICE CLUB and the customer.
Nothing in these Terms deprives consumers of mandatory protections or rights granted by the laws applicable in their country of residence where those protections cannot legally be waived.
19. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
20. Contact Information
For questions regarding these Terms of Service, your order or our services, please contact:
ICE CLUB
Email: contact@iceclubofficial.com