Refund policy
ICE CLUB — RETURN & REFUND POLICY
Returns
At ICE CLUB, we want you to be completely satisfied with your purchase.
You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, unworn and in the same condition in which it was received, including its original packaging and accessories.
Items that show signs of wear, scratches, damage, alteration or improper use may not be accepted for return.
How to Request a Return
To start a return, please contact our customer support team through the contact details available on our website.
Please include your order number and the reason for your return. If necessary, our team may request photos of the item before providing return instructions.
Items returned without prior authorization may not be accepted.
Return Shipping
Unless the item received is defective, damaged or incorrect, the customer is responsible for the cost of returning the order.
We strongly recommend using a tracked shipping service, as ICE CLUB cannot be held responsible for returned packages lost during transit.
Where applicable law provides additional rights regarding return costs, those rights will prevail. Under EU rules, consumers exercising the 14-day withdrawal right can generally be required to cover return shipping if they were informed of this before purchase.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Where required by applicable consumer law, statutory refund deadlines will apply.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible and provide your order details along with clear photos of the issue.
If the claim is confirmed, ICE CLUB will arrange an appropriate solution, which may include replacement, repair or refund, depending on the circumstances and applicable consumer law. EU consumer rules also provide remedies when goods are defective or do not correspond to what was advertised.
Non-Returnable Items
Personalized, custom-made or engraved pieces cannot normally be returned due to a change of mind, except when defective or where required by applicable law.
Gift cards and items clearly marked as final sale may also be excluded from voluntary returns, subject to mandatory consumer rights.
Exchanges
If you would like a different item, size or style, please contact our support team. Where an exchange is available, return instructions will be provided.
Availability of replacement products cannot be guaranteed until the exchange has been processed.
Order Cancellations
If you need to cancel or change your order, contact us as soon as possible.
Once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.
Consumer Rights
Nothing in this policy limits any mandatory rights you may have under the consumer protection laws applicable in your country.